Agreement Terms & Conditions

This agreement becomes effective only when signed by agents of Client and JumpCrew and shall continue until canceled in accordance with the terms of this agreement.

Client acknowledges that they either own or have obtained the necessary rights and permissions for all materials to be used by JumpCrew in connection with this agreement; including but not limited to photographs, images, files, audio files, graphics, visuals, videos and text. The Client assumes all liability and will hold harmless, protect, and defend JumpCrew from any claim or suit arising from the use of such material.

JumpCrew retains the right to display graphics and other web content created for the Client as examples of its work in its portfolio and as content features for other clients in so far as the content does not contain the Client’s proprietary information.

Client agrees that it shall not, directly or indirectly, engage in any conduct or make any statement disparaging or criticizing in any way the Company or any of its affiliates, or any of their personnel. Nor, directly or indirectly, engage in any other conduct or make any other statement that could be reasonably expected to impair the goodwill of the Company or any of its affiliates, the reputation of the Company or any of its affiliates, in each case, except to the extent required by law, and then only after consultation with the Company to the extent possible, or to enforce the terms of this agreement JumpCrew may cancel the contract at any time for any reason on written notice to Client (which may be provided by email).

Term. This agreement will have an initial term in months notated on the signed agreement notated as (“Initial Term”) and will auto-renew after the Initial Term until the agreement is cancelled or modified.

Cancellation. Client may cancel this agreement after the Initial Term. JumpCrew requires a 31-day written notice of cancellation via email. The Client will be responsible for any recurring charges that fall within the 31-day window post the date of which such cancellation notice is received.

Cancellation Revocation. Client may, upon written notice via email to JumpCrew revoke such termination within 31 days after Client has made a cancellation request, in which case the Agreement will be reinstated and all applicable products will continue to be managed upon payment in full of any amounts owed.

Applicable Law.  This Agreement shall be governed by, construed and enforced in accordance with the laws of State of Tennessee applicable to contracts made and to be performed within the State of Tennessee and without regard to choice of law provisions.  The venue of any action concerning the formation, interpretation or breach of this Agreement shall be in the state courts located in the State of Tennessee. To the extent permitted by applicable law, the parties waive and agree not to assert, by way of motion, as a defense or otherwise, that the suit, action or proceeding is brought in an inconvenient forum, that the venue of the suit, action or proceeding is improper or that this Agreement may not be enforced in or by such courts.

Late Fees. In the event that payment is not made by Client in accordance with conditions of this contract, Client agrees to pay 1.5% per month on the unpaid balance due.

Costs and Attorneys’ Fees. Should JumpCrew LLC be forced to enforce its rights under this Agreement for any breach of its obligations as required herein, Client shall be responsible for payment to JumpCrew of its costs, including reasonable attorneys’ fees, in enforcing this Agreement.

Construction of Agreement.  Should any provision of this Agreement require interpretation or construction, it is agreed by the Parties hereto that the Court interpreting or construing this Agreement shall not apply any presumption to construe the Agreement more strictly against one party by reason of primary responsibility for drafting or otherwise and the Parties shall be deemed to have jointly and equally drafted this Agreement.

Entire Understanding. This Agreement sets forth the entire understanding of the Parties hereto, it is intended to be the complete exclusive statement of the terms thereof and may not be modified or amended except by a writing signed by all the Parties hereto.  The parties specifically represent that they have entered into this Agreement of their own free will after full consideration of rights and obligations set forth herein. The Parties also specifically represent that in entering into this Agreement they are not relying on any representation made by each other outside of this Agreement.

No Waiver. Failure to insist on compliance with any term, covenant or condition contained in this Agreement shall not be deemed a waiver of that term, covenant or condition, nor shall any waiver or relinquishment of any right or power contained in this Agreement at any one time or more times be deemed a waiver or relinquishment of any right or power at any other time or times.

Counterparts.  This Agreement may be executed and submitted in any number of counterparts, each of which shall be deemed to be an original, but all of which together shall constitute one and the same instrument.

Headings.  The headings contained in this Agreement are for convenience only and are not intended to modify or affect the meaning of the terms of this Agreement.

Signatures. Facsimile or electronic signatures of this Agreement shall be deemed originals.

Assignment. JumpCrew holds the right to contract any services you have purchased to subcontors or venders to perform the services on your behalf.

Stock Imagery. JumpCrew may use stock imagery in the delivery of your project. These images may not be used in other marketing material without working directly with the source of the stock image. If requested, JumpCrew can give you the location of these images.

Data Acquisition

Data acquired through 3rd party acquisition is not the property of JumpCrew and is leased on an annual basis. During this year, the client will have access to use the data through JumpCrew’s properties. The data will not be given directly to the client and instead JumpCrew will use the data on the customers behalf. All data has a shelf life of 1 year from the date it was first acquired. After this time, the data will need to be repurchased.

Website Design

Upon cancellation of the account, if the term is been fulfilled the website will be given to the client in a .zip file through web storage.

Content Use & Trademarks. The client must obtain all permissions and approvals in respect of the use of all content, images, audio files, registered logos, names and trademarks, or any other content that is supplied by the Client to JumpCrew to include in the Client’s website or landing page. The Client indemnifies JumpCrew and holds JumpCrew harmless from any legal actions related to the content of Clients website.

JumpCrew will supply website throughout the time the agreement is valid. Once the contract is terminated, JumpCrew will provide the Client a .zip file with all applicable files. JumpCrew is not responsible for setting up or transferring the new website.

JumpCrew will maintain the updates to websites with content supplied by the Client. Each update will be handled on a case-by-case basis and reviewed for complexity before being given a quote for the update.

The Client is responsible for making backups with respected to your website. JumpCrew will not be liable for restoring websites or any client data except for cases where JumpCrew was negligent.

Social Marketing

Client will have 5 business days after JumpCrew submits proposed content (“Approval Time-period”) to approve or reject the content. Unless approved or rejected within the Approval Timeline-period, content sent to Client by JumpCrew will be considered delivered and posted per the contract and JumpCrew will not be obligated to provide additional make-up content.

Video Production

Client is entitled to one editing round prior to delivery of the final video. Additional fees for video revisions will be billed at $75 per round.

It is required that the Client approve video angle, framing, color, and content during the video shoot. Clients are asked to review each shot with the videographer. Reshoots will be billed on a per project basis.

Video services purchased through JumpCrew do not roll over from previous months. Should the customer not use the services associated with their agreement, JumpCrew is not required to deliver on these services nor refund that portion of the budget.

JumpCrew reserves the right to use video produced through JumpCrew for promotional purposes. These promotional purposes may extend to our vendors as well.

JumpCrew reserves the right to refuse service for any reason that could potentially put our employees in an uncomfortable situation. While we observe a very open and accepting work environment, we do not want to put our employees in a position of causing discomfort due to personal viewpoints.

Display Advertising

JumpCrew will design display ads based on industry best practices. Ads need to run for at least 45 days to gain enough data to determine whether or not the ads are functioning properly. Prematurely modifying ads can result in making decisions based on insufficient data.

Orders placed for all display advertising are non-cancelable.

Publishers have the right to their own discretion at any time and can cancel any advertising or reject copy without notice. JumpCrew will work to refine any copy that might be causing the rejection, but Publishers hold the right to refuse approvals based on spirit of advertising.

Directory Optimization

Google’s search algorithm is a constantly changing equation. The JumpCrew directory optimization tool was created using the best practices to positively impact local search engine optimization. We make no guarantees that the Client page will be the top ranking page. JumpCrews directory optimization tool simply assists in the efforts to be an aspect of a overall search engine approach.

JumpCrew is not responsible for responding to comments and messages in your directories unless agreed upon previously.

Email Marketing

JumpCrew adheres to The CAN-SPAM Act and will not be able to work outside the requirements established through this Act.

For JumpCrew to properly clean lists shared by the client, the client gives JumpCrew the right to use this data in a series of data cleansing tools to improve the quality of the emails sent.

Jumpcrew is not responsible for any restrictions set forth by third part services due to emails receiving Spam notifications.

Paid Ads

JumpCrew strictly adheres to all of Facebook’s Self-Serve Ad Platform’s rules surrounding advertising. By accepting the terms and conditions of this agreement, the Client is also accepting the terms and conditions listed on Facebook’s Self-Serve Ad Terms Page. Those policies are subject to change without warning. That page can be foudn here: https://www.facebook.com/legal/self_service_ads_terms.

JumpCrew cannot service ads that do not comply with the policies set forth in Facebook’s Advertising Policy Page(s) which are found here: https://www.facebook.com/policies/ads/

Once an ad is placed, the fees are non-refundable.

In some cases, JumpCrew may require the Client to update the Clients websites Terms and Conditions or Privacy Policy on the Clients website, in the instance that the website was not created or managed by JumpCrew.

Landing Pages

The Client is responsible for supplying landing page content to JumpCrew. JumpCrew will provide the Client feedback, but are not responsible for creating content.

Landing Page Optimization will occur after the page has been up for 45 days. This allows for ample time to build enough data to make actionable decisions.

Landing page updates that occur outside of the standard optimization revisions will be billed on an hourly basis.

Web Chat

JumpCrew does not manage visitor interactions in web chat. The service provided does not include a person responding to comments sent through the platform.

The web chat service may not be compatible with the framework of the Clients website. In such cases, JumpCrew will not be able to install the Web Chat module on The Clients site and the Client will receive an updated contract with the removal of web chat services.

JumpCrew will maintain a user account in the platform to provide support.   

CRM Platform

JumpCrew will create and complete a basic configuration within HubSpot Sales for all CRM Clients. Any Tiered users purchased as part of the agreement will be setup and configured by JumpCrew.  HubSpot Marketing is not included in the CRM platform agreement, if Client wishes to use HubSpot Marketing Client will need to add their payment details direct to platform. In the event that Client elects to terminate their relationship with JumpCrew all leased data will be removed from the CRM prior to JumpCrew transferring ownership of the platform.

Lead Nurturing

JumpCrew adheres to The CAN-SPAM Act and will not be able to work outside the requirements established through this Act.

For JumpCrew to properly clean lists shared by the client, the client gives JumpCrew the right to use this data in a series of data cleansing tools to improve the quality of the emails sent.

Jumpcrew is not responsible for any restrictions set forth by third part services due to emails receiving Spam notifications.

Build Awareness

Drive Leads

Convert Sales